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SEVEN DAYS Easy Returns Policy
Not satisfied with the product quality, size or delivery? Raise a return request within 07 days of product delivery
Frequently Asked Questions and Answers
When can I return the product received from Trendmagnet?
- You can return the product if:
- You received a faulty/defective product
- You received a physically damaged product
- You are unhappy with the product quality
- The product is different from description on the website
- There is Size/Fit issue
Is there any item not eligible for return/replacement?
- All items which can be resold are always eligible for return. The following items are not eligible for return/replacement:
- Items that have been worn/washed/soiled
- Innerwear, lingerie cannot be returned on account of hygiene
- Products which were sold as combos/sets are not eligible for return/replacement as individual items
- Seal open branded electronic items cannot be returned in case of not being happy with the product as they can’t be resold
- In case of branded electronic items, brand’s return/ repair and replacement policy will apply.
- In case of BOOKS Return/ Replacement request will not be considered if the request is not raised within 24hrs of the delivery, that too only in case You receive deferent product than ordered or damaged or torn.
What are the Terms and Conditions for return/replacement?
- Products must be in their original condition
- Only unused, unaltered, unsoiled products with their original tags will be accepted
- Brand packaging should be intact
- If the product value is less than Rs. 1000, amount will be refunded
- Brand's policy shall apply for specific branded product. We source branded products and these products are bound by brand policies of repair, exchange, refunds and cancellations thereby binding the customer with the same
- Replacements will be made basis availability of that product on the website
What is PaySecure?
Trendmagnet strongly values customer satisfaction and understands that you may be worried what will happen to your money if you are buying online. We want you to be 100% satisfied with your buying experience on Trendmagnet, and the quality of the product you receive. Our service, PaySecure guarantees your purchase and gives you 100% of your money back in case we falter on our commitments. Read more about PaySecure.
How can I return the product received from Trendmagnet?
If the delivered product falls under any of the above mentioned cases, we request you to write us at firstname.lastname@example.org within 7 days (for Books within 24 hrs) of receipt of your order. We’ll arrange for pickup of your package within 4 working days of receipt of your request through one of our courier partners.
What if Trendmagnet’s courier partner doesn’t serve my location?
In case we are unable to arrange a reverse pickup for you, we’ll inform you and request you to return the product via any other courier. We will refund the full courier amount in cash up to Rs. 400
I bought an item and it does not fit my size. Can I change it?
Trendmagnet offers a “No question asked size change policy” for your apparel and footwear. You can get the size exchanged anytime whilst sitting at home. Write us at email@example.com within 7 days of receipt of your order. We’ll arrange reverse pickup for the product within 4 working days of date of receipt of your complaint and replace with the right size.
What do I do if the product received is physically damaged?
If you receive a physically damaged product, we request you to write us at firstname.lastname@example.org within 7 days of receipt of your order. You will then be requested to share images of the product. Once approved, we’ll arrange reverse pickup for the product within 4 working days of receipt of your complaint, check for the physical damage and if approved, we’ll initiate refund/replacement of the product as per your request.
What do I do if I receive wrong product?
If you receive a wrong product, we request you to write us at email@example.com within 7 days of receipt of your order. We’ll arrange reverse pickup for the product within 4 working days of receipt of your complaint. You can choose to have refund/replacement of the product.
What do I do if product received is different from the description on Trendmagnet?
If you receive a product that is different from the description on Trendmagnet.com, we request you to write us at firstname.lastname@example.org within 7 days of receipt of your order. You will then be requested to share images of the product. Once approved, we’ll arrange reverse pickup for the product within 4 working days of receipt of your complaint. You can choose to have refund/replacement of the product.
What do I do if I receive a faulty product?
If you receive a faulty product, we request you to write us at email@example.com within 7 days of receipt of your order. We’ll arrange reverse pickup for the product within 4 working days of receipt of your complaint and inspect the product. If the product is found to be faulty/defective, we’ll exchange it for you/refund the entire amount, as per your request.
* Electronics refers to products such as computers, tablets, mobiles, appliances and the likes.
What if I choose to have replacement and the product is sold out on Trendmagnet?
Replacements are made basis availability of the product on the website. If the product is not available on the website, we’ll initiate refund after your confirmation
I paid the amount upfront while purchasing product from Trendmagnet, how do I get the refund?
Your payment is covered under PaySecure. In case of prepaid orders (paid through credit card/debit card/netbanking), the amount is refunded in the same account as you had made payment from within 7-10 working days.
I paid cash on delivery, how would I get the refund?
If the mode of payment was cash on delivery (COD), we will initiate a NEFT bank transfer to your bank account. Trendmagnet will contact you for your bank account details. It normally takes 7-10 days for your money to get reflected in your bank account.
What are the details you require to process NEFT refund?
Once you agree for NEFT refund, you will receive an email from Trendmagnet customer support team asking for Bank Name, Account Number, Account Holder’s name, IFSC code and Location of the bank. We initiate refund process as soon as we receive the details from you and it takes 7-10 working days for the money to be credited to your account.
Can I ask for NEFT refund if I paid through Credit Card/Debit Card/Netbanking?
No, in case you paid via credit card/debit card/netbanking, the amount will be refunded in the same account as you had made payment from.
How long will it take to refund?
|Debit card/credit card/netbanking||7-10 working days from the refund initiation date|
|NEFT transfer||7-10 working days from the refund initiation date|
How do I cancel my order?
You can cancel your order any time before the shipping of your product. You can write us at firstname.lastname@example.org to cancel your order.
How long will it take to cancel my order?
We take 1-2 business days to cancel your order and initiate refund if applicable. You will be intimated once cancellation is complete.
What about refund after cancellation?
You don’t have to worry as your payment is protected under PaySecure. We take anywhere from 7-15 working days to complete your refund request. The refund amount will be credited in the same account as you had made the payment from.